Refund policy

Return Policy and Right of Withdrawal for HairCodex Serum:

Return Policy: At HairCodex, we strive to offer high-quality products. However, if for any reason you are not satisfied with the purchased HairCodex Serum, we offer you a return within 14 days of receiving the product. Please observe the following conditions:

1.1 Right of Return: You have the right to return the HairCodex Serum within 14 days without stating any reasons.

1.2 Return Process: To initiate the return, please contact our customer service at info@HairCodex.com within the 14-day period. Our team will guide you through the return process and provide you with the necessary instructions.

1.3 Return Requirements:

The HairCodex Serum must be in an unused and undamaged condition. Original packaging and all accessories must be included. The return shipment should be packaged adequately to prevent transport damages.

1.4 Return Costs: The cost of returning the product is borne by the customer unless the product was damaged or delivered faulty.

1.5 Refund: Upon receiving and inspecting the returned HairCodex Serum, we will refund the purchase amount within 5 business days. The refund will be issued to the original payment method.

Right of Withdrawal:

2.1 Right of Withdrawal: You have the right to withdraw from the purchase contract within 14 days without stating any reasons.

2.2 Withdrawal Period: The withdrawal period is 14 days and starts from the day you receive the HairCodex Serum.

2.3 Withdrawal Process: To exercise your right of withdrawal, please inform us in writing or via email at info@haircodex.com within the withdrawal period, providing your name, address, and order number.

2.4 Withdrawal Requirements:

The HairCodex Serum must be in an unused and undamaged condition. Original packaging and all accessories must be included.

2.5 Withdrawal Consequences: If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for the additional costs resulting from choosing a delivery method other than the offered, cheapest standard delivery). The refund will be issued within 5 business days after receiving the returned HairCodex Serum, using the original payment method.

Please note that the right of withdrawal may be excluded in certain cases according to § 312g (2) BGB, for example, for sealed products that are not suitable for return due to health or hygiene reasons and whose seal has been removed after delivery.

If you have any questions regarding your return or withdrawal, please feel free to contact us at info@haircodex.com or through our contact form.